vulpix Privacy Policy

This page describes what we collect when you use vulpix and how we keep that data protected. We collect personal information during account registration, deposit and withdrawal processing, and gameplay. We use this information to verify your identity, process your payments, settle your bets, and comply with applicable law. We do not sell your data to third parties, and we do not share it except where required by law or to process your transactions.

Our privacy practices reflect our commitment to transparency. We explain what we collect, why we collect it, who has access to it, how long we retain it, and what rights you have over your data. If you have questions about our privacy practices, contact our support team via email or in-app messaging.

By creating an account on vulpix, you consent to the data practices described in this policy. If you do not agree with our practices, do not register.

What Data We Collect on vulpix

Account registration information

When you register an account on vulpix, we collect your email address, phone number, full name, and date of birth. We use this information to create your account, verify your identity, and contact you regarding your account status or transactions. We also collect your IP address and device information (browser type, operating system) for security purposes and to detect fraudulent access.

Payment and transaction data

When you deposit or withdraw funds on vulpix, we collect information about your transaction: the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction status. We do not store your payment card details or e-wallet credentials; our payment processors (the providers of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle all credential storage and encryption.

We retain transaction records for seven years to comply with financial regulations and to assist with dispute resolution. If you request a withdrawal, we may collect additional information to verify your identity and confirm that the withdrawal destination matches your registered account.

Gameplay and betting data

We collect data about your gameplay on vulpix: which games you play, your stakes, your outcomes, and the dates and times of your sessions. We use this data to calculate your balance, settle your bets, and detect irregular activity (such as collusion or system exploitation). We also use gameplay data to improve our platform—for example, to identify which games are popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, and to optimize our server performance during peak periods like Idul Fitri, Idul Adha, Imlek, and Nyepi.

Communication and support data

When you contact our support team via email or in-app messaging, we collect your message, any attachments, and metadata (date, time, sender). We use this data to respond to your inquiry, investigate disputes, and improve our support processes. We retain support communications for two years to assist with future inquiries and to maintain a record of our interactions.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember your login status, store your preferences, and analyze how you use vulpix. Cookies are small text files stored on your device; they do not contain personal information but may contain a unique identifier linked to your account. We use cookies to improve your experience—for example, to remember your language preference or to keep you logged in across sessions.

You may disable cookies in your browser settings; however, disabling cookies may prevent vulpix from functioning correctly. We do not use third-party tracking pixels or analytics services that track you across other websites.

How We Use and Protect Your Data

Data usage on vulpix

We use your data for the following purposes: to create and manage your account; to process your deposits and withdrawals; to settle your bets and calculate your balance; to verify your identity and comply with anti-money-laundering regulations; to detect and prevent fraud, collusion, and system abuse; to respond to your support inquiries; to improve our platform and services; and to comply with applicable law.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your data with advertisers, data brokers, or other commercial entities. We share your data only with our payment processors (to process your deposits and withdrawals), our hosting providers (to store and secure your data), and law enforcement or regulators (if required by law).

Data security on vulpix

We protect your data using industry-standard encryption, secure password hashing, and access controls. All connections between your device and our servers use TLS (Transport Layer Security) encryption. We do not store passwords in plain text; we hash them using cryptographic algorithms. We restrict access to your data to authorized employees and contractors who need it to perform their duties.

We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. We maintain incident-response procedures to detect and respond to data breaches. If we discover that your data has been compromised, we will notify you via email within 48 hours and explain the scope of the breach and the steps we are taking to remediate it.

Data retention on vulpix

We retain your account information (email, phone, name, date of birth) for as long as your account is active, plus two years after closure. We retain transaction records for seven years to comply with financial regulations. We retain support communications for two years. We retain gameplay data for three years. After these retention periods, we delete or anonymize your data, except where we are required by law to retain it longer.

Your Rights and Our Commitments

You have the right to access your personal data held by vulpix. You may request a copy of your data by contacting our support team; we will provide it within 14 days. You have the right to correct inaccurate data; you may update your account information via your account settings or by contacting support. You have the right to request deletion of your data; we will delete your account and associated data within 30 days, except where we are required by law to retain it.

You have the right to object to our use of your data for certain purposes. For example, if you do not wish to receive support communications, you may opt out via your account settings. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.

We are committed to protecting your privacy and complying with applicable data-protection laws. If you have questions about our privacy practices or wish to exercise any of your rights, contact our support team via email or in-app messaging. We respond to all privacy inquiries within 14 days.

Policy Updates and Contact

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post any updates on this page and notify you via email if the changes are material. Continued use of vulpix after an update constitutes acceptance of the revised policy. If you do not accept an update, you may close your account and request deletion of your data.

Our privacy practices are designed to be transparent and fair. We collect only the data we need to operate vulpix, process your transactions, and comply with law. We protect your data using industry-standard security measures. We do not sell your data or share it with third parties except where necessary to provide our services or comply with legal obligations.

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about our data practices, contact our support team via email or in-app messaging. We are available to assist you and will respond within 14 days.